Our Process
We take a personalized approach to understanding client pain points and helping them reach their digital transformation goals.
01
Exploration & Discovery
We start with a series of discovery meetings to better understand who you are as a brand, and what your digital transformation needs are. We’ll explore your goals, concerns, budget and more. This crucial phase ensures all parties are aligned on vision and objective.
02
Solution Design & Engineering
With a high-level understanding of your digital transformation goals, we can dive deeper into designing a custom-tailored solution. We’ll discuss locations, develop concepts, make recommendations, and talk pricing and timelines.
03
Strategy & Planning
Before your solution comes to life, we put the time in to ensure you hit the ground running. A dedicated account manager will coordinate with your in-house marketing team or AOR to align on content best practices and how to use our software to deploy media.
04
Delivery & Launch
Our technology kits ship directly to the store where our certified technicians will install your solution, typically in less than 2 hours. We coordinate with store managers to ensure a minimally disruptive installation, usually when the store is closed.
05
Support Services
Once installed, our service-level agreement covers the warranty of all hardware. We remotely monitor systems 24/7 to diagnose and promptly resolve any issue. Should questions arise, check our documentation and video tutorials, or submit a support ticket.
