Dive a little deeper.

Frequently Asked Questions

Need answers to a specific question? Contact us for more information.

What differentiates Glass-Media from others?

Traditional AV-Integrators simply resell turnkey, off-the-shelf hardware and software, they often lack the necessary creativity, agility, and capabilities to offer their clients truly bespoke, visual solutions.

Every brand has a unique story to tell, what matters is how you tell it. Through the combination of our unique design philosophy, depth of knowledge, and breadth of experience, we take brand-driven storytelling to new heights. We pride ourselves on thinking outside the box, challenging the status quo, and pushing the boundaries of what's possible; customization is etched onto our DNA.

What display technologies are being used in retail environments?

Today, there are a wide range of legacy and emerging display technologies utilized in retail environments across the globe including:

  • Projection
  • LCD displays
  • OLED displays
  • Direct view LED displays
  • Transparent LED displays
  • LED tiles
  • 3D holograms
Do you offer creative services?

Yes. We offer a wide range of creative services to suite the needs of our clients. These include, but are not limited to:

  • Creative consulting
  • Repurposing existing assets
  • Storyboarding
  • Content creation and campaign development
  • Interactive experiences
Are you open to third party collaboration?

Yes. Despite being an end-to-end solution provider, we're often pulled into projects where we collaborate with AV-Integrators, full-service marketing agencies, retail architects, retail store design experts, and general contractors; the cross-pollination of ideas inspires creative thinking.


Can you give me an idea on ballpark costs?

A typical client engagement begins with a discovery meeting followed by several rounds of exploratory conversions. It is during these discussions that we align on project scope, scale, timeline, and most importantly, budget. Through our unique approach to project design and value engineering, we consistently design, develop, and deliver bespoke digital signage programs that are on-brand, delivered on-time, and fall within budget. With all that said, our entry-level solutions start at $5,000 and go up from there.

To ensure the stability, reliability, and longevity of our solutions, we utilize premium, commercial-grade hardware from notable and reputable manufacturers; we won't sacrifice quality nor cut corners to reduce price.

What are typical lead times?

On average, our delivery schedule for a bespoke digital program is 8-weeks from purchase order; this assumes that all necessary hardware, accessories, and peripherals are readily available. For large rollouts (defined as +100 locations), the delivery schedule is closer to 90-120 days.

Do you offer flexible payment terms?

Yes. Historically, digital signage programs boiled down to the CapEx vs. OpEx phenomenon. Today, we're changing the paradigm of automation financing in response to the pandemic and offering a flexible payment terms to our clients giving us the ability to adapt quickly to market conditions while remaining agile.

Do you offer full warranty and support packages?

Yes. We offer full warranty and support on all our solutions inclusive of 24/7 remote monitoring, dedicated account management, and a cloud-based infrastructure that is 4G LTE enabled. The use of commercial-grade hardware from leading manufacturers coupled with tried and tested software ensures the stability, reliability, and longevity of our solutions.

Should an issue arise that cannot be resolved remotely, we can quickly diagnose, troubleshoot, and repair the issue through our network of certified technicians across North America.  

What does the installation process entail?

Before an installation can be scheduled, one of our certified technicians will conduct a brief (30-45 minute), but comprehensive site survey. Following the survey, our Operations team will conduct an internal audit using the collected information to verify environmental conditions on-site.

A standard installation will take between 90 and 120-minutes to complete and can occur during or outside of regular business hours. For more complex installations, it's typical for us to correspond directly with general contractors, electricians, facilities, architects, as well as with landlords.

How will lingering supply chain constraints impact our objectives?

Presently, supply chain constraints are wreaking havoc on the digital signage industry globally and word on the street is that these issues will persist through late 2023. Display manufacturers have communicated that lead times on production are 12 to 16 weeks before shipping. As far as costs are concerned, manufacturers across the board have increased prices by 5-6% and we’re seeing significant day-to-day price fluctuations in shipping for both air and sea.

To combat this phenomenon, we are:

  • Getting weekly updates from manufacturers, vendors, and suppliers on active inventory levels, production forecasts, and product development timelines.
  • Designing and fabricating bespoke visual solutions for clients by utilizing and repurposing hardware that is readily available.
  • Investing in inventory of critical components.
  • Working with a number of display manufacturers that have adequate raw product and onshore capabilities.
  • Educating clients in order to set proper and realistic expectations.

Downloads

Let's Get Acquainted

A look at what Glass-Media does and why.
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Product Catalog

A full list of our current offerings.
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Hourglass

The future of point-of-sale
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Digital Storefront

The solution that started it all – the Digital Storefront.
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Layerable

Display accessories that turn heads.
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Spotlight

A petite, modular fixture that turns merchandise into a 3D canvas.
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What we're up to

Announcing Our Digital Activation as a Service Offering

We're excited to introduced our new Digital Activation as a Service (DAaaS) offering.

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New AR Product Unveiled at NEC Showcase

Glass-Media premiered a new augmented-reality product at the 2019 NEC Showcase.

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A Conversation with Daniel Black, Founder & CEO of Glass-Media

Daniel Black speaks with Andrew Louder of Louder Co. on the Dallas Based Innovators Podcast.

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Glass-Media Named JCK Think Tank Finalist

Glass-Media was named a finalist during the JCK Think Tank competition at JCK Las Vegas 2019.

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Let’s Create Something Memorable

Let us help you realize your vision.